Booking Terms & Conditions
As soon as BaaliVillas receive your enquiry, we will contact you with confirmation of availability, the villa rate (including any applicable tax), and inclusions.? Upon confirmation of a booking, we require a deposit of 50% of the total rental value. We then require the remaining 50% of the rental value to be paid in full 60 days before the booking date.
CHANGES TO BOOKINGS
Any request to change a booking must be made in writing. Baali Villas will endeavour to accommodate booking changes but this is subject to availability of the rental property.
Baali Villas requires that all cancellations are notified in writing (fax or email is acceptable).
For a full refund of the deposit, a minimum of three months notice is required. The Refunds that meet this criteria will be made minus bank fees associated with sending & receiving the money.
CHECK IN / CHECK OUT
Check in time is from 2pm on the day of arrival
Check out is by 11am on day of departure
USE OF PROPERTY
All bookings are assumed to be for normal holiday purposes only, and the Guest agrees that the use of the Property will be limited to this purpose unless otherwise confirmed in writing.
If the Guest is planning to hold an event, such as a wedding or party, which involves having a larger number of people at the Property, or if the Guest is planning to use the Property for a purpose other than holiday, please communicate this to the Villa Manager or Owner for special approval or arrangements may be required. Depending on the nature of the event, a surcharge and/or additional security deposit may be required, which will be agreed and confirmed in writing prior to confirming the reservation. Note that some Properties are in residential areas or estates, and some are subject to rules and regulations regarding their use. Therefore, it may not always be possible to grant permission for certain uses or activities due to these or other reasons beyond the control of Villa Manager and the Owner.
If Villa Manager and Villa Owner has confirmed a booking which includes an event at the Guest’s chosen Property, in certain circumstances the Guest must then obtain permits from the police and the local community before the event can proceed. The Guest acknowledges and agrees that Villa Manager and the Owner cannot control the issue of these permits. If the police and/or the local community refuse to issue a permit for an event at the Property, the Owner will refund any security deposit or event fee paid by the Guest to the Owner.
DAMAGE OR LOSSES
A Property is typically someone’s home. Please treat the Property rented accordingly, and leave the Property and all its contents in good order and in an acceptably clean condition.
Any damage or losses caused during the Rental Period, as well as any special cleaning requirements will be the Guest’s responsibility and may be charged to the Guest’s account and deducted from the Guest’s security deposit. In cases of excessive or unacceptable loss or damage at any time during the Rental Period, the Owner or the Villa Manager may require the Guest and their party, including visitors to vacate the Property immediately, without compensation or refund.
The Property and its facilities are available for the Guest’s full enjoyment during the Rental Period. However the Owner, and Villa Manager, or other staff and contractors may need access to the Property from time to time (e.g. for maintenance purposes to the house, garden, swimming pool, utilities and services, or for the purposes of providing additional services requested by the Guest, etc.). The Guest is required to give them reasonable access to the Property for these purposes.
NUMBER OF GUESTS
The number of persons (adults and children) staying at the Property must not exceed the maximum number of 10 guest indicated in the booking confirmation, unless specifically authorized in writing. Exceeding this number may invalidate any insurance policy on the Property. Entry or access to the Property may be refused or limited where the number of guests exceeds the stated requirement. No pets are allowed unless agreed in writing in advance. It is required that all guests must have purchased appropriate health and travel insurance for the full duration of their stay.
CONDUCT AND DUE CARE
Properties are generally located in quiet residential neighborhoods. The Guest is asked to respect this, and ensure that all guests and visitors to the Property behave appropriately. Guest and any additional permitted guest shall refrain from loud noise and shall not disturb, annoy, endanger or inconvenience neighbours. Illegal or immoral activities including gambling, prostitution, prohibited drugs, possession or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited. Any fines, penalties and/or convictions by the local Banjar or Police for violating any law or rules are the guest(s) sole responsibility and are responsible for all payments and reimbursements.
The Guest is responsible for the behavior of the guests staying at the Property, as well as visitors to the Property during the Rental Period. Should any guest(s) or visitor(s) not behave in a suitable manner, the Owner or Villa Manager, in their absolute discretion, require the Guest, their party and/or visitor(s) to leave the premises and/or vacate the Property immediately, without compensation or refund.
In the interests of safety, due care should be taken at the Property at all times, especially with children. Suitable supervision should be given around pools, beaches and roads, and when using all Property’s facilities. Guest(s) hereby waives and releases any claims against Rental Agent, the Property owner and their successors, assigns, employees or representatives, officially or otherwise, for any injuries or death that may be sustained by Guest(s) on or near or adjacent to the property, including any common facilities, activities or amenities. Guest(s) agrees to use any such facilities or amenities entirely at the guests own initiative, risk and responsibility.
VALUABLES AND SECURITY
Any Guest valuables or property left or used at the Property are at the Guest’s own risk. Neither Villa Management nor the Owner accepts any responsibility for loss of or damage to Guest property. The Guest is responsible for the Property during the Rental Period, and must ensure that all windows and doors are locked securely when not on the premises. Any act or omission by the Guest, their party and/or visitors which may negate or prejudice the Property’s insurance policy and/or results in loss or damage is the Guest’s responsibility.